Egypt

You can find each country's office contact details in the Offices and Local Info , Send CS Email on [email protected]

You can click here or you can register by clicking the "Not yet registered?" link on
our login page.

You can click here or you can reset your password by clicking the "Forgot your
password?" link on our login page.

You can subscribe to Hapag-Lloyd's newsletter here.

Once subscribed you will receive an email which will enable you to customize your newsletters. You can personalize your subscription so you only receive news that you are interested in and prevent too many updates.

you can find the location and contact details of all our offices worldwide by going to www.hapag-lloyd.com.

for our office , please click here All our offices address and contact  shall appear to your good side.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

You could register for free on our Customer News website to get the latest news from Hapag - Lloyd.

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee.

Please use our vessel tracking tool directly in the Online Business Suite

For the terminal details for your shipments you can find them in Navigator shipments overview page

Detention and demurrage tariffs for each country can be found here

You can find your GIFU (Gate in Full) deadline via our Navigator tool.

You can find your Shipping instructions details via  Navigator tool.

Flexitanks are flexible tank containers that offer secure storage and shipment of liquid cargo in bulk. A Flexitank can be described as a hermetically sealed, collapsible, and flexible bag or bladder, which is fitted into a dry or standard container. / Any liquid goods that are not classified as hazardous materials can be shipped in flexi tank, for acceptance please contact CS department. / Yes, flexi tanks are shipped with HL, you are required to provide below documents to CS department

1- Flexi tank certificate.

2- Commodity Material Safety Data MSDS and Code of Practice COA.

3- Shipper obligation. 

4- Name of Flexitank manufacturer.

Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times
specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.

Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment. Thanks to click here

You can find the location and contact details of all our offices worldwide by going to Hapag lloyd , for our office , please click here . All our offices addresses and contacts shall appear to your good side. 

Vessel schedules can be viewed by selecting Interactive Schedules under the "Track" option on our Online Business 

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

You can easily get your price quote with just one click through QUICK quotation tool. 

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

Please check the available container types by clicking here.

Information regarding Hapag-Lloyd equipment can be found here.

You can submit invoice dispute request directly via webform : dispute-form

You can subscribe for updates in the Subscription section of our Online Business Suite under Track.

You may receive your invoice maximum 48 hrs business hours after departure from POL.

You will receive the invoice on your registered Email Address.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

Your good side can find  latest Tariff applied through going our website through Tariff Module of Egypt.

XTB calculation and application as the following :

- 0.5% of the total invoice amount or minimum USD 50 to be appliedfor late BL release after 10-14 days from vessel departure.

- 1% of the total invoice amount or minimum USD 100 to be applied forlate BL release after 14-20 days from vessel departure.

- 2% of the total invoice amount or minimum USD 200 to be applied forlate BL release after 21-27 days from vessel departure.

- 4% of the total invoice amount or minimum USD 400 to be applied forlate BL release after 28 days from vessel departure.

Your good side can get information of  storage rates applied through Tariff/storage Module of Egypt.

Our new tool of Storage calculator will be of a great assist to your side on our local office home page.

your good side should approach counter side with;

Original  POA of shipper and Freight Forwarder in which an authorized delegation should be mentioned to receive the BL.

Your good side  should approach counter colleagues with ;

• Original  POA of shipper and Freight Forwarder in which an authorized delegation should be mentioned to receive and Make the telex / SWB.
• Telex letter on shipper's head letter signed and stamped with bank authorization signature.  

your good side can contact your local Hapag-Lloyd Customer Service/ counter colleagues with the requested certificate form to allow their side to check on issuance possibility . 

Certificates are with fees; thanks to refer to Online Business / Tariff / Local Surcharges.

Thanks to refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

Bank accounts details are available on the invoices which can be downloaded from Navigator .

Refund request to be handed on shipper’s head letter , signed, and stamped with bank authorization signature stating the refundable amount.

shipment and BL number and mentioning below details :

•  Bank Name
•  Beneficiary Name§ Bank account number (EGP, USD & EUR)
•  IBAN number
•  Swift code 
•  Original receipt / invoice
•  Copy of valid commercial register
•  Copy of Valid Tax ID. 

Your good side  may  refer to “Trace Container” on our website. 

You may download Hapag-Lloyd Mobile Application from both IOS and Android (search for Hapag-Lloyd).

Thanks to refer to Online Business / Tariff / Local Surcharges.

Thanks to refer to Product Brochure page for “Container Specification”.

If you have User ID and password for our website, please refer to “My Shipment"  or "Import Overview”  section to check Detention/Demurrage for particular shipment or container selected.

Detention and demurrage tariffs for each country is available on our website.

Yes dear , There is a user guide with infographic and all needed information, you can download all from here.

Your good side  can check how by clicking here.

In Navigator, you can find the following documents and information of your shipments: 

Download the last Booking Confirmation version

Download the Invoices related to your cargo,

Download SWB and Arrival Notices generated. 

you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates. 

you can download a shipment list to handled on your own reference. 

All of these and more can be found here. 

You can buy Additional Freetime in three ways:

A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool.Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution  and directly enter your shipment number.

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator . Additional Freetime will be available for your shipment in the section Additional Products.

The vessel schedule with transit time is available here.

your good side can refer to Rate of Exchange via our Online Business on our website.

To stay up to date, Hapag-Lloyd LIVE lets you know what happens inside our Reefer containers during your refrigerated transport. Our intelligent monitoring technology - transmits live data from your Reefer containers directly to your screen: Reliable, uncensored, near to real-time data updated every hour without additional delay.

We are committed to the highest level of transparency.As various goods need different treatment, we offer two specified solutions. Choose Hapag-Lloyd LIVE Basic or Hapag-Lloyd LIVE Plus - two tailor-made products to keep your cargo in its best condition.

Hapag-Lloyd LIVE Basic - the perfect monitoring tool for all perishable and sensitive goods demanding temperature control - be it pharmaceuticals, dairy, frozen fish, or chocolate.

Hapag-Lloyd LIVE Plus - the advanced monitoring option for all commodities that need a controlled atmosphere and for all products requiring cold treatment.

Thanks to access more information via clicking Here. 

Hapag-Lloyd Live Reefer Video Tutorial. 

You will be asked to insert the dimensions of your OOG cargo at the time of creating the quotation, website will calculate the right container and send your sales an automatic request to approve your quotation based on the dimensions, weight, and route you provided. / Lashing certificate is a certificate provided and issued by competent certified marine cargo surveyor, it describes in detail the type of lashing performed with lashing material used, in compliance with the technical standards and measures required by the companies to ensure protection and integrity of cargo as well as the safety of personnel in charge of OOG cargo handling operations. / Lashing is important not only to prevent the machine from getting damaged, but also it is the first thing insurance companies audit in case of an accident. When the lashing is not done correctly, the insurance will not cover any damage done to the equipment.

You can subscribe to our newsletter via the following link
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating:bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Thanks to refer to Online Business Suite for information regarding our online business tools.

Your good side  can proceed with  your reservation by clicking here.

You can also check "Web Booking request" PDF from here.

Thanks to revert to CS and provide all below for COD (change of destination) procedure:

1- Full set OBL (in case MBL is not a SW).

2- COD request on shipper’s official letter.

3- LOI (signed / stamped with bank signature correctness).

4- valid web quotation suitable for the new destination.

In addition, keep your good side fully responsible for all consequences / accumulated charges will be occurred:

1- Destination charges / additional operation charges

2- COD fees (to be advised by CS)

3- Extra Ocean freight.

4- Manifest amendment fees (to be advised by CS).

Notice:

LOI + shipper's request need to be loaded on website.

Your good side can log in to our website and access the details from here.

Your good side  can check the process by clicking here.

You can proceed submitting your booking as normal dry booking, all you have to do is to mark DG box.

Yes dear, you can book DG and non-DG cargos in the same shipment from all ports, but all non-DG weights and data shall be declared in the initial DGD and the final DGD form, except for Sokhna port, your shipment can be only DG or non-DG, it cannot be mixed.

You have to submit both documents to CS booking department in order to obtain the DG acceptance for your shipment from our DG validation team./ You have to submit the final DGD file after you load your cargo and submit VGM & SI, in order to let CS booking team check your shipment internally and correct any mismatch in your shipment to guarantee smooth shipping for your DG cargo and to avoid any issues
may occur in transshipment port or port of discharge due to weight mismatch for instance. 

Your good side can update or cancel your booking easily on our website

Thanks to click here for a video Tutorial. 

Your good side  will receive your amended booking confirmation after the submission of booking  amendment by 5 working hours as a  maximum time.

1- Valid quotation/contract number.

2- Shipper & consignee’s full data.

3- Current rotation (POL and POD).

4- Container quantity and type.

5- Empty Container purchase information from the warehouse (date and time).

6- Shipping description and HS Code.

7- Cargo Weight and Unit size.

Your good side  can receive your booking confirmation maximum 1 working hour after your booking request (for DRY containers).

Your good side  can find the reason for the cancellation of your booking in the Remarks part of the "Booking Cancellation" document.

You may check your VGM deadline ;thanks to click here . 

Cut off dates and  VGM cut off date also mentioned in the booking confirmation PDF recieved once booking being confirmed. 

Your good side  can find the Booking copy process from here.

your good side can check prohibited cargo list from here.

Thanks to revert to sales and CS departments, this is also related to port of the discharge's DG acceptance and regulations.

Your good side has to adhere to RE-EXPORT Procedures . Thanks to contact [email protected].

On the other hand , your cargo will not be accepted for re-export if it is categorized in one of below:

-Listed in the prohibited cargo list of Area Egypt, please check from here.

- Imported by other shipping line and still in the port.


Your good side has to adhere to Re-Export procedures. Thanks to check them from  here. 

Notice:

Re-Export shipments are handled step by step with CS booking agents.

Your good side  can pick up your container 7 days prior cut-off date.

Yes dear , you can. You need to contact CS booking department and confirm storage, Keeping in mind that this is also depending on equipment availability, as well.

Firstly, your good side has to contact customer Service.

Secondly,  your good side has to send your trucker to the port to finalize the matter with port office.

Your good side  can amend the VGM after the VGM cut off in a range of One ton plus or minus.

In case of more or less than 1 ton amended VGM, subject will be related to operation and vessel balancing team to decide whether extra fees will be applied on your good side or not. Thanks to follow up with customer service in this case. 

You have to check with sales colleagues if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)

Please Generate a real-time quotation with just one click and make your booking immediately, please use this link

Any changes to the dimensions or weight must be advised before container gate-in

Bookings can be cancelled 4 days before vessel ETA with no charges.

Bookings can be cancelled 4 days before vessel ETA with no charges. Thereafter booking is subject to Late Booking Cancellation Fees.

Use the following link to the tracking subscription and never miss the status of your container: https://www.hapag-lloyd.com/en/online-business/track/track-subscription-solution.html

Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

Navigator will not allow you to submit this amendment since you received your booking confirmation under the original quotation, therefore you have to send email to Customer Service booking department adding you salesperson who will have the word in confirming this amendment.

Noting that change only allowed till prior vessel sailing, with the possibility for shipment to be rejected or confirmed on later vessel due to rate change at current booked vessel status.

All costs of potential rollover/long stay/rejection shall be on customer's account

Your good side  can send your Shipping Instructions via our website. 

Thanks to find more information Shipping Instructions. 

Thanks to find video tutorial for assitance. 

 Please click here 

you can check Detention and demurrage tariffs 

You may receive your invoice maximum 48 business hours  from vessel's departure from POL & You will receive the invoice on your registered Email Address.

you can check your invoices via our website  from ( my invoices ) .

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

The Date of issue we manifest on the Bill of Lading is the date of issuing the Bill of lading. 

In our User Guide you will find the requested information in the section "Dangerous Goods Details" .Thanks to click here. 

• Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.
  

BL draft will be sent to registered e-mails or you can download BL draft from HL Navigator

 Corrections – 4 working hours (Next morning if correction request recieved after 12:00 PM).

If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, board notification until Mondays.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

for available kinds of certificated and how to fulfill certificate details please check link  

Please refer to our Security Information.

Thanks to submit soft copy of customs documents to [email protected] after container gate full in yard.

You may submit your BL amendment on Navigator where you want to change and update
comments.These changes are subject to approval by POL / POD / Customs.

You can also submit your BL amendment using the BL Draft Amendment tool.

After Vessel departure date 

cash customer: approach our counter after the invoice has been settled and provide the power of attorney and Telex release form.

Credit customer : provide the power of attorney and Telex release form by mail to customer servide :  [email protected] 

You may submit your Shipping Instructions amendment on the Navigator where you want to change and update comments. Select your BL / Edit draft / Select where you want to change and update comments.
You can also submit your Shipping Instructions amendment on BL Draft Approval .

You may consult your SWB on the next link:  Seaway BL.

Notice: You have to request approval to HL in order to consult online your SWB.

Kindly find below PDF File

For the terminal details for your shipments you can find them in Navigator shipments overview page.

During sending eaSI instructions please select 'Create a New B/L Instruction' & under section B/L No.: 'Create new'

Notice: Send the number of  templates as the number of B/Ls required. For example: 1x EASI for 1x container.

Please check our tariff of amendment B/L fees by following the link

After Vessel departure date

Cash customer: approach our counter after the invoice has been settled and provide the power of attorney and Telex release form.

Credit customer: provide the power of attorney and Telex release form by mail to customer servide: [email protected]

Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website 

Send email to country service email address to check for acceptance with the booking no.

Thanks to approach our counter office with necessary document ( power of attorney from shipper and copy of requested BL) order to print extra stamped copy.

Thanks to check with HL for the possibility for switch BL fot your shipment [email protected].

if it acceptable for your shipment                                                                                                                             

- Submit full set of original Bills of Lading to Hapag-Lloyd office

- Confirm any additional charges will be accepted

- Submit instruction using the template detailing the changes to be done.

- letter of indemnity (LOI) covering the request to switch the Bill of Lading.

In case the party requesting the  ‘switch’ will not appear as Shipper in the ‘switched’ Bill of Lading, the new party to be shown as Shipper in the ‘switched’ Bill of Lading, has to provide written confirmation and/or authorization of acceptance to appear as Shipper on the new "switched BL". 

You can submit invoice dispute request directly via webform: dispute-form / يمكنك إرسال طلب الاعتراض على الفاتورة مباشرة عبر نموذج الويب: نموذج الاعتراض

Thanks to click Here to download Storage calculator. / من فضلك انقر هنا لتحميل ملف حاسبة مصاريف التخزين

Please click Here to download D&D calculator Detention Demurrage.

/ يمكنك حساب الغرامة الخاصة بالشحنات الواردة عن طريق استخدام الملف الموجود على موقعنا االلكترونى من فضلك اضغط هنا لتنزيل الملف

Please Note that urgent to Release (Police Report) & LOI letter signed with bank stamp.

/ من المهم ان تقوم بعمل مذكرة فقد بقسم الشرطة

ملء نموذج فقد البوليصة الخاص بهباج لويد وختمها بختم الشركة مع صحة توقيع من البنك 

Kindly note that for below ports, they do have yard in the terminal for special cargo OOG or DG:

يرجى العلم ان الموانى التالية لها ساحات تخزين لهذا النوع ذات البروز او خطر

EGDAM, EGPSD, EGSOK, EGALY AICT 01.

ميناء دمياط , ميناء بورسعيد , ميناء السخنة , ميناء الشركة الصينية الدولية باالسكندرية

For EGALY Old Terminal OOG cargo goes to private yard out of the terminal ( WORMS).

 بالنسبة لميناء الاسكندرية يتم التخزين للحاويات ذات البروز بساحة (وورمز) الخاصة

For EGALY Dekheila OOG cargo stay on the marine pier and from there out to the terminal.

 بالنسبة لميناء الدخيلة يتم تفريغ الحاويات على رصيف الميناء لحين صرفها وخروجها من الميناء

Thanks to refer to Online Business / Tariff / Detention and Demurrage. If you have User ID/PW for our website, Please refer to “My Shipment / Import” section to check Detention/Demurrage for particular shipment or container selected.

من فضلك ادخل على حسابك و اختار الحجز الخاص بك و اضغط على الغرامه للحاوية المراد معرفتها

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule.

يمكنك معرفة الوقت المتوقع لوصول السفينة سواء كانت مركب رئيسية او فرعية والمعلومات تكون متضمنة جميع الموانئ التى زارتها السفينة

يمكنك استخدام الرابط التالي  الجدول الزمني الحالي

Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.

/ يتوفر جدول السفن مع أوقات الترانزيت من خلال أداة الجداول التفاعلية الخاصة بنا

.يمكنك أيضا العثور على أوقات العبور الخاصة بحجزك من خلال عرض شريط التقدم الأيمن عند فتح شحنة في النافيجيتور

The invoices are sent to the registered consignee email address two days before vessel's arrival at the port of discharge

/ يتم إرسال الفواتير إلى عنوان البريد الإلكتروني المسجل للمرسل إليه قبل يومين من وصول السفينة إلى ميناء التفريغ

Note: import invoices are only sent to the consignee.

 / ملاحظة: يتم إرسال فواتير الاستيراد إلى المرسل إليه فقط

Thanks to check Here. /  نرجو انقر هنا لمعرفه فتره السماح.

The IT (Internal Transit) number is available on the Notification of Arrival, which can be downloaded from our website.

 / يتوفر رقم  (النقل الداخلي) في إشعار الوصول، والذي يمكن تنزيله من موقعنا على الإنترنت

You can Request your invoices by sending Email to our CS Group Mail "[email protected]"

/ يمكنك طلب الفواتير عن طريق إرسال بريد إلكتروني إلى"[email protected]" 

For each country Detention and demurrage tariffs are available Here. / لكل بلد تتوفر تعريفات الحراسات و الغرامات التأخير  من هنا 

With "Track by Container"  function, you can insert the container number  & you will find  container movement, and status information .

مع وظيفة "التتبع بالحاويات"، يمكنك إدخال رقم الحاوية وستجد حركة الحاوية ومعلومات الحالة

Your arrival notice can be found in Navigator by opening the shipment then the "documents" tab.

"يمكن العثور على إشعار وصولك في نافيجيتور عن طريق فتح الشحنة ثم علامة "المستندات

To release delivery order / container release we require following: / يرجى اتباع الاجراءات التالية

• All outstanding for older shipments must be cleared. according to invoice currency only.  
• / دفع اى مستحقات ماليه سابقه والفواتير الخاصه بالشحنه
• The documentation requirement (Bill Of Lading Original Or Sea Waybill-Customer Delegation Letter-Customer ID-Copy Of The TAX ID-Copy Of The Commercial Registration 
• / تقديم الاوراق التاليه اصل البوليصه (النسخ كامله) او صورة من التيليكس ريليز -تفويض العميل -صورة من البطاقة الضريبية

Please find the local charges "via link"

يمكنك معرفة معرفة المصاريف المحلية و فتره السماح  ونوع البوليصه عن طريق اداة الويب "الرسوم المحلية للشحنات الوارد" الرابط

Kindly Note that when you request detention and demurrage  invoices by sending e-mail to CS group e-mail "[email protected]" , invoice will be sent from our Customer service as (Proforma invoice ) to handle your bank Settlement After Settlement you will approach our office to receive final invoice then you will go to our cashiers to settle the invoices against your bank deposits

For note : Proforma invoices accepted in all banks

/ "[email protected]" برجاء ملاحظة أنه عند طلب فواتير الحجز وغرامة التأخير عن طريق إرسال بريد إلكتروني إلى البريد الإلكتروني سيتم إرسال الفاتورة من خدمة العملاء لدينا على شكل (فاتورة أولية) للتعامل مع التسوية البنكية الخاصة بك بعد ذلك للتسوية، ستتوجه إلى مكتبنا لاستلام الفاتورة النهائية ثم ستذهب إلى الخزينه لدينا لتسوية الفواتير مقابل تسليم اصل الايداع البنكى 

ملحوظة: الفواتير الأولية مقبولة في جميع البنوك

Your good side can revert to your booking confirmation to check for the depot. 

Also, NAVIGATOR tool will be of a great assistance for your side. 

Last date your good side can pick up container on is three days prior vessel's ETA (Estimated time of arrival to the port of load), excluding weekends (Fridays & Saturdays).

Thanks to revert to customer Service for advice. 

Only diplomatic cars are accepted to be exported from Egypt, other cars and vehicles are prohibited to be exported from Egypt.

Embargo is an official ban/sanction on trade or other commercial activity with a particular country.

To load your container, you must send LOI & End Use Certificate to Customer Service on shipper's head letter signed and stamped with bank authorization and hand the original to our counter minimum 48 hours prior cutoff date.

Customer service will contact the port of destination to handle loading your shipment despite embargo status as per LOI submitted.

Personnal effect goods are accepted under preview of Customer Service department, keeping in mind  that acceptance of port of discharge is required, as well to manage to proceed with the process in a smooth way. 

Thanks to provide Customer Service with below : 

1-  Cargo packing list.

2- Shipper and consignee must be C/O a freight forwarder.

3- USD 2500 guarantee per container (to be paid in advance).

4- A copy of the shipper and consignee passport showing the validity date.

5- Letter of indemnity LOI to be filled with bank signature. 

Yes dear , please keep in mind below conditions while shipping personal effect cargos to USA and Canada:-

• Shipment must be consigned to the owner of the effects, with Freight Forwarder.
• NO door moves accepted. Means shipment shall be cleared from PORT.
• All charges must be prepaid.

The shipment is considered re-export shipment when the consignee receives the delivery order, in this case the shipment will be re-exported and handled by port of destination.

On the other hand, the Returned shipment is when the shipper requests to return his shipment to the port of loading and before the consignee receives the delivery order, in this case port of loading handles the case as return shipment.

The key in this difference is the delivery order whether it is received by consignee or not. In all cases you shall contact CS department to be advised regarding your request.

There is no free time for power charges , but for VSL delay Power charges that will be applied will be evaluated according to the reason of delay.

Free time for storage as per port tariff free time, but for VSL delay Storage that will be applied after free time will be evaluated according to the reason of delay.

Thanks to contact Customer Service and do not proceed in stuffing the cargo until matter is solved by technicians team.

Yes , you can check general information related to guidance of CT “overview reefer” Please approach Sales team and CS group e-mail team for more details and information

your good side must send VGM extension deadline request to [email protected] prior to the VGM cut-off by 24H order to check if this request will be acceptable by VSL operator or not.

You can check all charges in all ports from here.

Power charges is  XNB.

PTI charges is  XNT.

In case container is not picked up yet, please submit your amendment via HL navigator.

In case container is picked up, please submit your amendment via HL Navigator. and inform CS group mail.

In case container gated in full,  please submit your amendment via HL Navigator. and inform CS group mail and fill requested LOI.

For equipment availability and whereabouts, thanks to contact CS group mail. For allocation availability, thanks to contact your salesperson

A non-operating (NOR) reefer container is a refrigerated shipping container with the refrigeration unit turned off. Instead of transporting temperature-sensitive cargo, NORs can be stored with cargo that would normally be placed in a general-purpose container.Thanks to click here to know more about NOR benefits. 

Not all types of goods can be loaded into NOR containers. The cargo has to be reefer-friendly and should ideally be evenly loaded throughout The container.Detention and Demurrage: NOR containers typically follow The Detention and Demurrage free days of reefers, which are typically less than dry containers.A NOR containers have cargo weight limitations. This is because they have thinner flooring compared to The standard bamboo or wooden flooring in dry containers.

This matter is depending on cargo nature and subject to sales and CS approval.In addition, shipper must present LOI with bank authentication.

Thanks to revert to your salesperson first, if you haven't contacted any salesperson before please send email to our CS department.