Actualizaciones regionales en Asia y Oceanía

Last updated on October 4, 2024

Operational and Customer Service Overview

Last updated on October 4, 2024
Operations Team, Asia & Oceania

"Smooth cargo planning is crucial for success in today's global market. That's why we proactively update our Asia and Oceania operational news and help our customers plan to avoid disruptions and navigate the complexities of the supply chain with ease."

  • Please review the sections below for more details

Vessel updates and port changes per service

Far East Loop 2 (FE2)

  • There will be no sailing week 40, 45
Far East Pacific (FP1)  service
  • No updates for this week

Far East Loop 3 (FE3)

  • Damietta Express 001E, Manila Express 004E, Busan Express 002E will omit KHH EB
  • There will be no sailing week 41, 46

Far East Loop 4 (FE4)

  • There will be no sailing week 40, 44

Far East Loop 5 (FE5)

  • No schedule updates for this week

Mediterranean Service 1 (MD1)

  • There will be no sailing week 40

Mediterranean Service 2 (MD2)

  • Al Murabba 029E to phase out at PUS in week 42

Mediterranean Service 3 (MD3)

  • No schedule updates this week

Asia-North America East Coast (AA7)

  • No schedule updates this week

 

+++ IRT Asia Services +++

Asia Gulf Express 2 (AG2)

  • YM Mandate 092E, YM Maturity 095E, YM Milestone 092E, YM Masculinity 094E, YM Orchid 187E, YM Cosmos 179E, YM Maturity 096E and YM Mandate 093E will omit SIN for schedule recovery.

Asia Gulf Express 3 (AG3)    

  • HMM Daon 013E, Al Nasriyah 031E, YM Wellhead 044E, HMM Mir 012E, HMM Hanul 016E, Umm Qarn 031E, HMM Gaon 015E, HMM Raon 017E, HMM Daon 014E, Al Nasriyah 032E, HMM Mir 013E and YM Wellhead 045E will omit PKG and HKG for schedule recovery.
  • Rome Express 018W phases in week 45 at TAO.

Asia Red Sea 1 (AR1)

  • No updates for this week

China Australia Service (CAT)

  • VMS position changed from week 39 to week 40.
  • There will be no sailing in week 47.

Japan Pusan Feeder (JP1)

  • No schedule updates this week

Japan Singapore Jakarta Service (JSJ)

  • No updates this week

North Asia - Australia Service (NAX)

  • There will be no sailing in week 46

South East Asia - Australia Service (SAL)  

  • No updates this week.

South East Asia - Australia Loop 2 Service (SEA)  

  • TPP and SIN berth windows to advance by 48 hours from week 37 to 42 (cycle 14).

South East Asia - Australia Loop 3 Service (S2A)

  • New proforma with the new rotation SIN - TPP - FRE - SIN effective from the MSK Yellowstone 432S in week 32 and is valid for 3 cycles until week 41.

Vietnam Indonesia Straits Service (VIS)

  • No updates this week.

Singapore Thailand feeder

  • No updates this week

 

+++ Latin America Asia Services +++

ANDEX SLING 1 - (AN1)

  • No updates this week

ASIA MEXICO EXPRESS  (TPM, also known as AME1)

  • No updates this week 

ANDEX SLING 2 (AN2)

  • No schedule updates for this week

ASIA SAEC SERVICE 2 (AS2)

  • No updates this week

Joint Caribbean Service (JCS)

  • No updates this week

EAST AFRICA SERVICE 3 (EA3)

  • Kota Karim 431E omit SIN.
  • Kota Kamil 435W omit PKG.

EAST AFRICA SERVICE 4 (EA4)

  • NYK Clara 430E omit PKG.

ASIA WEST AFRICA SERVICE (AWA)

  • No schedule updates this week


Transpacific Services

East Coast Loop 1 (EC1)

  • Tangier Express 054W phase out week 42 to drydock. Phase out rotation ROD-KHH-PUS.
  • There will be no sailing on week 40.
  • Madrid Express 018W phase out week 40 to EC2. Phase out rotation ROD-PUS-TAO-KHH. All YTN/YSA/NBO cargoes ROB to EC2 discharge, XMN inbound T/S via PUS.
  • Dortmund Express 054E phase in week 41 position in KHH.

East Coast Loop 2 (EC2)

  • Jebel Ali 029W phase out drydock week 41 to drydock. Phase out rotation PCN-PUS-TAO.
  • There will be no sailing on week 41.
  • Dortmund Express 054E phase out week 40. Phase out rotation PCN-PUS-TAO. All YTN/NBO/YSA inbound ROB for EC1 direct discharge.
  • Madrid Express 019E phase in week 40 in TAO.

East Coast Loop 4 (EC4)

  • Service reinstatement postponed until further notice

East Coast Loop 5 (EC5)

  • ONE Crane 029W phase out week 42 to drydock. Phase out rotation HAL-COGH-SIN-LCH.
  • ONE Millau 042E omit CMB for schedule recovery.
  • There will be no sailing on week 41.

East Coast Loop 6 (EC6)

  • There will be no sailing on week 40.

Pacific South Loop 3 (PS3)

  • ONE Altair 065W omit TYO, PKG westbound and eastbound and CMB for schedule recovery.
  • Seaspan Adonis 076EW omit SHG, PKG westbound and eastbound and CMB for schedule recovery.
  • Conti Conquest 028W omit PKG WB and omit CMB on 029E for schedule recovery.
  • ONE Arcadia 069W omit NBO for schedule recovery. All NBO inbound cargo T/S via PUS.

Pacific South Loop 4 (PS4)

  • YM Ubiquity 066W phase out week 44. Phase out rotation OAK-KEL-KHH-YTN-XMN.
  • YM Ubiquity 067E phase in week 46 position in XMN

Pacific South Loop 6 (PS6)

  • There will be no sailing on week 41.

Pacific South Loop 7 (PS7)

  • No schedule updates for this week

Pacific Southwest Express (PSX)

  • No schedule updates for this week

Pacific North Loop 1 (PN1)

  • No schedule updates for this week.

Pacific North Loop 2 (PN2)

  • No schedule updates for this week.

Pacific North Loop 3 (PN3)  

  • No updates for this week

Pacific North Loop 4 (PN4)

  • MOL Charisma 228W phase out week 44 for drydock.
  • YM Cosmos 098W omits KAN for schedule recovery.

Far East Pacific Loop (FP1)

  • No updates for this week

Asia-North America East Coast (AA7)

  • No updates this week. 

Oceania Services

North America Westcoast - New Zealand/Australia (WSN)

  • MV Mate V.439N/445S will change her rotation by now calling Adelaide and Seattle instead of Papeete and Vancouver.
  • The new rotation will now cover the following ports: Sydney --> Melbourne --> Adelaide --> Tauranga --> Seattle --> Oakland --> Long Beach --> Auckland

Australia - New Zealand via Panama (ANP)

  • No updates for this week

Dangerous Goods restriction on our VIS Service to Ho Chi Minh, VN

From July 1, 2024, Dangerous Goods (DG) will be prohibited for discharge at Cat Lai (Chi Minh Terminal Matchcode CATLAI 2). If you're shipping with our VIS service, please note that DG cargo with port of discharge in Ho Chi Minh (CATLAI 2) will therefore not be processed. Alternatively you can choose from the following routes via Vung Tau, VN and arrange barging at other inland container depots:

  • SPITC port (MC SPITC 001): 9 km far from Cat Lai.
  • Tan Cang Hiep Phuoc (MC TCHP 001): 22 km far from Cat Lai.
  • Phuoc Long 3 (MC ICDPHU 002): 13 km far from Cat Lai.
  • Binh Duong port (MC BINHDU 006): 22 km far from Cat Lai.
  • Dong Nai port (MC ICDDON 001): 22 km far from Cat Lai.

If you require more information related to this change, please contact our customer service team at [email protected] who will guide you based on your individual situation.

Asia

China

  • Qingdao: Waiting time 12 to 24 hours due to vessel bunching.
  • Shanghai: Waiting time 144 to 168 hours due to vessel bunching, due to post Typhoon Bebinca and Pulasan effect.
  • Ningbo:  Waiting time 0 to 24 hours due to vessel bunching. 
  • Yantian: Waiting time 12 to 36 hours due to vessel bunching.
  • Shekou: Waiting time 0 to 24 hours due to port closure due to extreme weather.

Singapore:

  • Waiting time 0 to 15 hours.

Malaysia:

  • No reported issue nor known disruption.

Oceania

  • Sydney (DP World): Waiting time 0 to 184 hours due to intermittent port closure by extreme weather.
  • Fremantle (Patrick): Waiting time 24 to 48 hours due to extreme weather
Railway Operations
  • No reported issue nor known disruption

Truck Availability

  • No reported issue nor known disruption

Barge / Feeder Availability

  • No reported issue nor known disruption

Depots / Equipment

  • No reported issue nor known disruption
  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
  • Many of our staff are back in office, and our contact center is operating normally.
  • We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Booking Cancellation Fee in Mainland China, Hong Kong, and Taiwan

Here's an update on the booking cancellation policy with effect from September 15, 2024 until October 14, 2024.

Booking cancellation fee policy

  1. Effective date based on booking cancellation request date.
  2. Quick Quotes Spot Booking Cancellation fee rule remains unchanged.
  3. Booking Cancellation Fee is applicable to booking cancelled within 3 calendar days prior to ETD of the first intended vessel for all trades excluding Intra Asia (Short Sea), Middle East, Indian sub-continent and Oceania from September 15, 2024 until October 14, 2024. This measure is based on the time booking cancellation request is submitted.
  4. For Intra Asia (Short Sea) trade, booking cancellation fee will not be applicable.
  5. For Middle East, Indian sub-continent and Oceania trade Booking Cancellation Fee rule remains unchanged. Booking Cancellation Fee is applicable to booking cancelled within 7 calendar days prior to ETD of the first intended vessel.
  6. Booking cancellation fee amount remains unchanged based on the product, please refer to our tariff for more details.
Scenario Cancellation Request Vessel ETD Trade Days Difference Cancellation Fee Applicability
Booking Cancellation Fee Applicable Scenario 15-Sep-24 18-Sep-24 All trades excluding Intra Asia (Short Sea), Middle East and Oceania 3 days Cancellation within 3 days of ETD (excluding ETD date), so Cancellation Fee applies.
Booking Cancellation Fee Not Applicable Scenario 15-Sep-24 19-Sep-24 All trades excluding Intra Asia (Short Sea), Middle East and Oceania 4 days Cancellation more than 3 days before ETD (excluding ETD date), so no Cancellation Fee applies.
Booking Cancellation Fee Applicable Scenario 15-Sep-24 22-Sep-24 Middle East, Indian sub-continent and Oceania 7 days Cancellation within 7 days of ETD (excluding ETD date), so Cancellation Fee applies.
Booking Cancellation Fee Not Applicable Scenario 15-Sep-24 23-Sep-24 Middle East, Indian sub-continent and Oceania 8 days Cancellation more than 7 days before ETD (excluding ETD date), so no Cancellation Fee applies.

If you are shipping from Pearl River Delta (PRD) or Yangtze River Delta (YRD), please note the following:

  • The calculation rule is based on the Estimated Time of Departure (ETD) of the first intended vessel in the booking confirmation.
  • The Booking Cancellation Fee (FIO) is not applicable if there is a change of feeder vessel schedule. The policy remains unchanged for mainline vessels' schedules. (Excluding Quick Quotes Spot booking)
  • The booking cancellation fee amount and general conditions remains unchanged based on the product, please refer to our tariff for more details.

We appreciate your continuous support to Hapag-Lloyd. Please do not hesitate to reach out to your respective Hapag-Lloyd offices for more information or email us for more detailed information.

Booking window update for China, Hong Kong and Taiwan

From immediate effect, we have lifted the booking window restrictions for your shipments. This will be valid and based on booking request date till further notice.

Keeping your cargo planning in mind, please find below the list of locations that are included in the new measure. This list displays the number of days for empty container pick up before the vessel FCL cut-off time at the origin port. This measure is effective from September 15, 2024 to October 14, 2024 for all ports in China and Hong Kong. For your reference, please find a list with detailed information, including container type and port names  here.

Gate out empty (GOMT) are 7, 10, or 14 days before the FCL cut-off time, including the day of the cut-off (as per FCL delivery cut-off time in latest booking confirmation). Eg: If the FCL cut-off is on September 28, 2024, empty release starts on September 15, 2024 for 40HC pick up in Shanghai Port.

Origin 20GP 40GP 40HC 45HC (L5GP) 40RH
Shanghai Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Ningbo Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 7 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Qingdao Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Tianjin Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Dalian Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Xiamen Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Nansha Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Shekou Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 7 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Hong Kong Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off
Yantian Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 14 days Pick-up 10 days
  before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off before FCL cut-off

A few remarks:

  • Effective date based on empty pick up date.
  • Export Detention (MHO) free time will be extended in line with early pick up period.
  • Other out-ports offer 14 days GOMT window subject to equipment availability.

Booking window update for China, Hong Kong and Taiwan

From immediate effect, we have lifted the booking window restrictions for your shipments. This will be valid and based on booking request date till further notice.

Suspension of South China Feeder Services during 2024 China Golden Week

The feeder operators in South China have announced a service suspension from late September 2024 to early October 2024 due to the 2024 China Golden Week.

Please find the list of affected ports via our website here. Please note that the feeder service suspension schedule is subject to change without prior notice.

Please note that any additional costs and liabilities related to Detention charge, Terminal storage and Terminal charges incurred at transshipment ports (including but not limited to Hong Kong, Shekou, Yantian and Nansha) after containers discharge during the feeder service suspension period will be for the account of the cargo owner.

Mainland China Golden Week 2024, South China Free Storage Period policy

The Golden Week of 2024 in Mainland China is approaching. With your cargo planning in mind and the support from terminals, we are pleased to inform you that the Free Storage Period will be extended for the following locations.

Yantian

Vessel Arrival Date Additional Free Storage Period
October 1 2024 0 days
October 2 2024 1 days
October 3 2024 2 days
October 4 2024 3 days
October 5 2024 3 days
October 6 2024 3 days
October 7 2024 3 days
October 8 2024 3 days
October 9 2024 2 days
October 10 2024 1 days
October 11 2024 0 days

Shekou

Vessel Arrival Additional Free Storage Period
October 1 2024 0 days
October 2 2024 1 days
October 3 2024 2 days
October 4 2024 3 days
October 5 2024 3 days
October 6 2024 3 days
October 7 2024 3 days
October 8 2024 3 days
October 9 2024 3 days
October 10 2024 3 days
October 11 2024 3 days
October 12 2024 2 days
October 13 2024 1 days
October 14 2024 0 days

Nansha

Vessel Arrival Additional Free Storage Period
October 1 to October 7, 2024 7 days

Notes:

  • Export Cargo: applicable for dry cargo.
  • Import/Transshipment Cargo: No additional free storage.
  • Not applicable for Reefers, Specials, and all DG classes.

What does this mean for your booking?

If the vessel's actual time of arrival at Yantian Port is on October 2, 2024, the Free Storage of Export Cargo will be 8 days, which is an additional day of Free Storage according to the tariff.

Calculation rule with no change: commences from container gated in full to the designated terminal to CY cut off.

To aid your cargo planning, use our vessel tracker to view our vessels' latest Estimated Times of Arrival and Departure. For further assistance, contact our local customer service team. Alternatively, email [email protected] for more details.

Contact

Contact your nearest operational expert

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