Last updated on October 4, 2024
Operational and Customer Service Overview
Last updated on October 4, 2024Operations Team, Europe"We understand that time is a valuable commodity. That's why our operational updates are designed to be brief, yet informative. In just two minutes, we can guide you through the main port updates and vessel news per service to assist with your cargo planning. We regularly update our information on this page, and twice a month, we'll remind you via email."
Antwerp, Belgium
- PSA 913: Yard at 70 - 75% utilization. Reefers at 65 - 70%.
- PSA 869: Yard at 70 - 75% utilization. Reefers at 60 - 65%.
- AGW: Yard at 70 – 75%. Reefers at 70 – 75% utilization. Terminal with cargo opening times 5 days prior to vessel ETA.
Rotterdam, Netherlands
- ECT: Yard at 65 - 70% utilization.
- RWG: Yard at 70 - 75% utilization.
United Kingdom
- SOU: Yard at 60 – 65% utilization. Reefers at 55 – 60%.
- LGP: Yard at 65 - 70% utilization. Reefer at 55 - 60%. Possible disruptions expected caused by pilot boarding limitations.
Hamburg, Germany
- CTA: Yard at 80 - 85% utilization.
- CTB: Yard at 70 - 75% utilization.
G.M.P. Le Havre, France
- CNMP/GMP/TNMSC: GMPs at 65% - 70%. Reefers at 60 - 65%.
- CNMP: Yard at 50 – 55% utilization.
Italy
- LSCT terminal: No gate restrictions on import and export side - usual restrictions related to DG/OOG/RF cargo are in place.
- GPT terminal in Genoa: Gate restrictions still in place for DG and RF exports due to IMO park and plug restrictions.
Algier
- No updates for this week
Israel
- Operations under emergency situations
- While ports are considered essential services and are expected to operate "as usual", our operations are being conducted in accordance with a contingency plan and guidelines provided by the relevant authorities, including the Home Front Command (Army) and the Ports and Shipping Authority (IMOT). Please note that some port employees have been recruited by the defence forces, which may lead to delays and disruptions.
- Haifa IMO restrictions remain in place as follows:
- No new DG bookings for loading/unloading
- NO problem for transit DG cargo
- Waterborne DG cargo may be unloaded and stored at ILHFA port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
- Following an announcement regarding a "special situation in the hinterland" in the geographical area in which the Port of Ashdod is located, the Ministry of Transport has instructed the Port to regulate the entry of vessels carrying hazardous materials ("HAZMAT") of any kind, subject to prior approval by the Israel Maritime and Port Authority.
- Ashdod Port has updated restrictions for DG as follows:
- No new DG bookings for loading/unloading
- NO problem for transit DG cargo
- Waterborne DG cargo may be unloaded and stored at ILASH port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
- Reefers containing HAZARDOUS WATER will be handled as DIRECT DELIVERY ONLY.
Greece
- No updates for this week
Türkiye
- No updates for this week
Romania
- No updates for this week
Slovenia
- No updates for this week
Croatia
- No updates for this week
Portugal
- No update for this week
Spain
- No updates for this week
North (Poland, Denmark, Sweden and Finland)
- Limited capacity due to holiday period.
- New GCT DEPOT cooperation in Gdynia, Poland.
- Location: Logistyczna1, 81-155 Gdynia.
- Opening hours: From Sunday 10:30 p.m. to Saturday 2.30 p.m.
- For Hapag-Lloyd units’ pick-up and drop-off at GCT DEPOT please use the new dedicated owner – HPLD. The owner for all movements at TERMINAL GCT stays the same – HPL.
Germany & Central Europe
- No reports
Benelux
- No reports
France
- No reports
United Kingdom/Ireland
- No updates for this week.
Adriatic Sea / Black Sea / Levante / Northern Africa
- No updates for this week.
Spain and Portugal
- No updates for this week.
Ukraine/Russia updates:
- UK and Ireland: Our booking confirmation for shipments on feeder vessels sailing from the United Kingdom and Ireland will now show the link to our Hapag-Lloyd Website. On this link you'll be able to find the free time allowed on quay and the storage/demurrage charges that will be incurred if this is exceeded. In addition, the shipping instructions cut-off period will be the same as VGM, MRN or UCR, and DGN. You will be able to see this on your booking confirmations from May 20, 2024.
- For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels.
- You can do all your transactions digitally – from placing a booking to sending a shipping instruction.
- To monitor your shipments, use the Hapag-Lloyd Navigator, or visit our Online Business section for vessel/container/booking status and sailing schedules information.
- Get info and updates by subscribing to our CustomerNEWS.
Here's an update for Booking Cancellation Window for Region North Europe
Here's an update for your cargo planning in North Europe*. From April 8, 2024, we will be amending the application rule and time period that a booking may be cancelled without charge.
Currently, the booking cancelation fee is applicable for shipments where containers are canceled, reduced, re-booked within 7 calendar days before the booked vessel cut-off date.
With effect from April 8, 2024, the booking cancelation fee will be charged for any booking canceled, reduced, re-booked within 5 calendar days before the estimated departure (ETD) date.
*Countries in the scope of Region North Europe include Germany, Austria, Switzerland, Hungary, Czech Republic, Slovakia, Netherlands, Belgium, Denmark, Finland, Sweden, Norway, Poland, France, Great Britain, Republic of Ireland, Estonia, Latvia, Lithuania.
Update on Booking Confirmations in Antwerp
With your cargo planning in mind, our booking confirmations for shipments from Antwerp will no longer include the earliest delivery date. Instead, we will refer to the terminal websites for the cargo yard opening hours of your scheduled vessel at the PSA Antwerp and DP World terminals. To effectively plan your loading and transport arrangements, this live information is essential.
Remember to bookmark both terminal websites. They are listed below for your reference:
Apps de Hapag-Lloyd
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