We have prepared some videos to help you use some of our online solutions.
Generate a real-time quotation with just one click and make your booking immediately, please use this link: Quick quotes
Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.
Please refer to Online Business / Tariff / Detention and Demurrage. If you have User ID and password for our website, please refer to “My Shipment" documentation/shipments solution or "Import Overview” Import overview solution section to check Detention/Demurrage for particular shipment or container selected.
New users can register for an account to the Online Business Suite via the link below:
Register new user
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.
If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":
Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.
Please find more info on our schedule solution by clicking on the link below:
Schedule
You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: New booking Additional Freetime will be available after you have completed your booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
C: Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.
In order to change destination (COD), please use the Booking Amendment tool.
Click on the Booking Amendment link: Booking amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from
the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.
Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at List of bookings solution
In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link:
Here you will also find all local information on the Dangerous Goods documents requested.
You may receive your invoice maximum 48 business hours after departure from POL. You may consult our Quality Promises on the next link: Qualitypromises
You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab navigator
With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule:
Vessel tracker solution
With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule:
Vessel tracker solution
With the "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information: Track by container solution
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment link below:
Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.
In order to cancel your booking, please use the Booking Amendment tool.
Click on the Booking Amendment link below:
After entering the correct shipment number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit button.
For more information, please refer to the User Guide:
Booking amendment
You can easily download your booking confirmation on the next link: Navigator- Related Documents - Booking Confirmation
You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link:
You can check the service coverage in Interactive Schedule at Interactive schedule solution
The mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement
Please check the available container types at Container
You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)
You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.
You may consult in the link: Navigator- BL Draft approval / Select your booking / BL / Download BL Draft.
Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website: Services information -> Security Information
You may submit your SI via the next link: Navigator - Shipping Instruction / Select your booking / Download New Form (Download on your desk and process it there with Adobe software) / Once you finish it: Send Form.
You may submit your SI amend on the next link: Navigator - BL Draft Aproval / Selecto your BL / Edit draft / Select where you want to change and update comments.
You may submit your BL amend on the next link: Navigator- BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments. These changes are subject to approval by POL / POD / Customs.
You may consult your SWB on the next link: Navigator
Important: You have to request approval to HL in order to consult online your SWB.
With the new Customs Clearance online solution, you can clear your customs quickly, easily, and directly with Hapag-Lloyd on the following link: Customs clearance
You may consult your Original BL on the next link: Navigator
Important: You have to request approval to HL in order to download your OBL online.
Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the documents tab: Navigator
Please check at Import overview solution
Detention and demurrage tariffs for each country is available in the link: Detention demurrage
Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: VGM solution
Please check the max cargo weight at:
VGM solution
With "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information: Track by container solution
You may counsult your VGM deadline on the next link: Navigator / CUT OFF DATES
The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation. Navigator
You may consult your Shipping Instruction deadline on the next link: Navigator / CUT OFF DATES
Office contact details are available in our website link: Offices local info
Original BL is accessible via OBL print page (just if you have signed the contract to have this service). Print OBL
Bank account details are available on the invoices which can be downloaded from Navigator in the following link:
Navigator
Please refer to Rate of Exchange via our Online Business. Rate of exchange
Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link: Navigator
Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator
To find the pick-up date for your empty container, please refer to your Booking Confirmation. Navigator - Related Documents - Booking Confirmation
Please check the location at Import overview solution
The generated Invoices can be downloaded at Navigator
Please log into our online booking tool here New booking, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator
You can subscribe to our newsletter via the following link: Customer news subscription
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.
Use the following link to the tracking subscription and never miss the status of your container:
Track subscription solution
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.
You can get information storage rates applicable to some countries on our website -
Detention demurrage
For the terminal details for your shipments you can find them in Navigator shipments overview page Navigator
To check your custom status, please check the following link Customs status solution
Please use our vessel tracking tool directly in the Online Business Suite at: Vessel tracker solution
To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please got to New booking
All details regarding the location and contacts for our worldwide offices are available at Services information -> Offices & Local Info
Please refer to Product Brochure page for “Container Specification”.
Publications
Local charges that are not referenced directly in the rules can be found under our local charges/service fees here: Local charges service fees
Our inland tariffs can be found here on our web site Inland tariff
Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee. Quick quotes spot
In Navigator, you can find the following documents and information of your shipments:
Download the last Booking Confirmation version, the Invoices related to your cargo, BL or SWB and Arrival Notices generated.
Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference.
All of these and more in the below link Navigator
Hapag-Lloyd LIVE - our intelligent monitoring technology - transmits live data from your Reefer containers directly to your screen: Reliable, uncensored, near to real-time data updated every hour without additional delay. We are commited to the highest level of transparency.
As various goods need different treatment we offer two specified solutions. Choose Hapag-Lloyd LIVE Basic or Hapag-Lloyd LIVE Plus - two tailor-made products to keep your cargo in its best condition.
For more information goto: Hapag lloyd live reefer
1. Please make payment of all pending & outstanding invoices
2. For SWB/Telex proceed on the release request by sending required documentation to the country email ID.
3. For OBL approach the counter with the documents.
Our inland tariffs can be found here on our web site Inland tariff
Apps de Hapag-Lloyd
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