USA – Booking Details Requirement

We continuously aim for streamlining our booking process in order to further improve the service quality we offer to you as our valued customer.

To serve you better with faster booking response time and to maintain high levels of invoice accuracy, we now are requiring that you provide the following important details when placing your booking request:

• Valid contract rate/filing (named account if applicable)
• Routing details (as per contract rate or quotation) / load address with contact details for door moves
• Container size/type/quantity
• Cargo Weight (per container (lbs or kgm))
• Commodity (we do not accept FAK, GDSM, General Cargo or Trade Names)
• Where applicable: Temperature (in Celsius) and Vent Settings (air exchange)
• Full Contact details of USA booking party (name, phone and email address)
• Out-Of-Gauge (OOG): Cargo Dimensions (L/W/H)
• DG Details: Confirmation if DG and please email export customer service your preliminary hazardous declaration.

Effective March 15th 2021, if these details are not provided, the booking request cannot be processed and you will be asked to provide complete details under a new booking request.

We are committed in our journey to delivering reliability on our promises; with your support we can achieve these goals together.