Last updated on October 4, 2024
Operational and Customer Service Overview
Last updated on October 4, 2024Operations Team, North America"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
Vessel updates and port changes per service
Atlantic Services
Atlantic Loop 2 (AL2) service
- No schedule updates for this week.
Atlantic Loop 3 (AL3) service
- No schedule updates for this week.
Atlantic Loop 4 (AL4) service
- No schedule updates for this week.
Atlantic Loop 5 (AL5)
- MV NYK Demeter V116W will reinstate its Port Everglades call and is expected to arrive on October 10, 2024.
Atlantic Loop 6 (AL6)
- MV CMA CGM La Traviata and MV CMA CGM Dalila to call Liberty NYCT instead of Maher in New York for all voyages. All other vessels will maintain New York terminal calls at Maher.
- MV Vienna Express 099E will omit its Savannah and Miami calls and instead discharge cargo in Norfolk on September 28, 2024. The vessel will phase out of service and will be replaced by the MV Chicago Express on October 13, 2024, in New York.
Atlantic Loop 7 (AL7)
- No schedule updates for this week.
St Lawrence Container Service – Route 1 (AT1)
- No schedule updates for this week.
St Lawrence Container Service – Route 2 (AT2)
- No schedule updates for this week.
Mediterranean Canada Service (MCA)
- MV Dachan Bay Express will replace the MV Mona Lisa, expected to arrive in St. John on October 10, 2024.
Mediterranean Gulf Express (MGX)
- No schedule updates for this week.
Turkey East Coast Service (TNE)
- MV Acheloos V2436W will only discharge cargo for at the following U.S ports - New York, Norfolk and Savannah.
Turkey East Coast Express Service (TEX)
- Weeks 41, 43, 45, 48 and 50 East bound will be void sailings, originally expected to arrive in New York on October 12, October 26, November 9, November 30 and December 14, 2024, respectively.
Asia Services
East Coast Asia Loop 1 (EC1)
- Week 46 West bound will be a void sailing, originally expected to arrive in New York on November 13, 2024.
- MV Paris Express to phase into service, expected to arrive in New York on October 6, 2024.
- Structural Charleston omission weeks 40, 41, 42, 43, 44, Eastbound. Affected vessels MV Dortmund Express, MV HMM Amethyst, MV Al Qibla Express, MV YM Warranty.
East Coast Loop 2 (EC2)
- MV Ain Snan Express V033E/W will reinstate its Wilmington and Norfolk calls with expected arrival on October 8 and October 10, 2024, respectively.
East Coast Asia Loop 5 (EC5)
- Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
- MV ONE Grus V025E, MV ONE Hawk V030E and MV ONE Stork V024E will omit Halifax for schedule recovery.
- MV ONE Millau V041W will omit Halifax for schedule recovery.
- Week 44 West bound will be a void sailing, originally expected to arrive in New York on October 28, 2024.
East Coast Asia Loop 6 (EC6)
- Week 45 West bound will be a void sailing, originally expected to arrive in Houston on November 4, 2024.
Pacific Coast Loop 1 (PN1)
- No schedule updates for this week.
Pacific Coast Loop 2 (PN2)
- MV Seaspan Yangtse V032W will change its rotation to Vancouver-Tacoma to mitigate delays at Tacoma.
- Weeks 44 West bound will be a void sailing, originally expected to arrive in Tacoma on November 1, 2024.
- The MV YM Totality V021W will undergo a rotation change, now calling at Vancouver first, followed by Tacoma, to support schedule recovery.
Pacific Coast Loop 3 (PN3)
- Week 44 West bound will be a void sailing, originally expected to arrive in Vancouver on October 29, 2024.
Pacific Coast Loop 4 (PN4)
- Week 42 will be a void sailing, originally expected to arrive Prince Rupert on October 19, 2024.
Pacific South Loop 3 (PS3)
- No schedule updates this week.
Pacific South Loop 4 (PS4)
- Week 43 West bound will be a void sailing, originally expected to arrive in Los Angeles on October 25, 2024.
Pacific South Loop 6 (PS6)
- Week 44 West bound will be a void sailing, originally expected to arrive in Los Angeles on November 2, 2024.
Pacific South Loop 7 (PS7)
- Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
- MV YM Wellness V041W Westbound will omit Oakland for schedule recovery.
- MV YM Wellspring V021W will call Oakland before Long Beach.
- MV One Blue Jay V034W will omit Oakland for schedule recovery.
South Pacific Express (PSX)
- MV Hyundai Jupiter V039W will switch its Los Angeles terminal call to WBCT vs APM to prevent overlapping of PSX vessels at APM.
India America Express (TPI / IMX)
- Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
- Week 43, 2024, East bound will be a void sailing, originally expected to arrive in New York on October 23, 2024.
- MV Torrente V4132 will omit Charleston for schedule recovery.
Asia US East Coast Service Loop 7 (AA7)
- Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
- MV Atlanta Express to phase into service, expected to arrive in New York on October 13, 2024.
- MV Wan Hai A17 will omit its Charleston port of call for schedule recovery purposes, originally expected to arrive on October 12, 2024.
LATAM Services
South America East Coast Service (SEC)
- SEC vessels starting with Monte Tamaro V446S, MV Monte Verde V440S, MV Saupe Express V441S, MV Monte Olivia V442S, MV Monte Azul V443S, MV Monte Alegre V444S, and RDO Fortune V445S will have a structural omission at Norfolk for one cycle.
California Central America Express Service (CCE)
- No schedule updates this week.
Caribbean Express Service (CES)
- MV Puerto Limon Express V437S will omit its Norfolk call and instead discharge cargo in St John on October 6, 2024.
- MV Caucedo Express V438S will omit its Norfolk call and instead discharge cargo in St John on October 5, 2024.
US Gulf East Coast South America Service (GS1)
- MV Le Havre Express will replace MV Seaspan Empire expected to arrive in Houston on October 15, 2024.
- MV Tokyo Bay 2439S will omit its New Orleans and Houston call and instead discharge cargo in Altamira on October 7, 2024.
Transpacific services
North America Westcoast - New Zealand/Australia (WSN)
- No schedule updates this week.
Australia New Zealand via Panama (ANP)
- MV Maersk Bali V438S will omit Philadelphia and Savannah for schedule recovery.
Americas Service Northbound (USW)
- No schedule updates this week.
United States
New York
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York
- Operations at the port resumed on October 4, 2024. However, we anticipate residual delays and disruptions will persist for some time as ports, trucking, and rail services operate at full capacity to clear the backlog caused by the strike.
- Waiting times for berths at the affected terminals are expected to increase as a result of the strike.
- Average gates turn times are 45 / 61 minutes for single and double transactions respectively.
Norfolk
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: ORF Port of Virginia - NIT/VIG
- Operations at the port resumed on October 4, 2024. However, we anticipate residual delays and disruptions will persist for some time as ports, trucking, and rail services operate at full capacity to clear the backlog caused by the strike.
- Waiting times for berths at the affected terminals are expected to increase as a result of the strike.
- Average gates turn times are 40 / 55 minutes for single and double transactions, respectively.
Charleston
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: CHS Wando Welch
- Operations at the port resumed on October 4, 2024. However, we anticipate residual delays and disruptions will persist for some time as ports, trucking, and rail services operate at full capacity to clear the backlog caused by the strike.
- Waiting times for berths at the affected terminals are expected to increase as a result of the strike.
- Average truck turn times are 19 / 22 minutes at Wando Welch Terminal and North Charleston Terminal, respectively.
- Dock construction at Wando Welch terminal is reducing berth space from 3 to 2 berths for one year. Berths will be given on first come, first serve basis. This project will also limit the amount of class 1.1 and 1.2 that can be handled at the terminal during this time.
Savannah
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: SAV Garden City Terminal
- Operations at the port resumed on October 4, 2024. However, we anticipate residual delays and disruptions will persist for some time as ports, trucking, and rail services operate at full capacity to clear the backlog caused by the strike.
- Waiting times for berths at the affected terminals are expected to increase as a result of the strike.
- Average gate turn times are 32 / 54 minutes for single and double transactions, respectively.
- Import dwell time is 4.3 days.
Houston
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: HOU Bayport Container Terminal
- Operations at the port resumed on October 4, 2024. However, we anticipate residual delays and disruptions will persist for some time as ports, trucking, and rail services operate at full capacity to clear the backlog caused by the strike.
- Waiting times for berths at the affected terminals are expected to increase as a result of the strike.
- Average gate turn times at Barbours Cut Container Terminal are 35 / 53 minutes for single and double transactions and 34 / 51 minutes for single and double transactions at Bayport Container Terminal.
- Loaded import dwell is 3.8 days at Barbours Cut and 3.5 days at Bayport.
Oakland
- No waiting time at Oakland Int’l Container Terminal (OICT) and at TraPac.
- Average import deliveries can take up to 5.1 days at TraPac and 3.5 days at OICT.
- Average gate turn times are 80 / 85 minutes for OICT and TraPac respectively.
- Port of Oakland has started a bollard and fender replacement project at OICT, starting with Berth 55 through Berth 59. Project expected to last into Q1 2025. (Berth 55 &56 is now complete and work has moved to Berth 57).
Seattle - Tacoma
- Up to 8 days waiting time at Husky and 1 day at Washington United terminal at Tacoma. 1 day waiting time in Seattle.
- Extended waiting periods are anticipated due to high volumes of import rail and a shortage of rail cars.
- Import rail dwell are 4.5 days at Husky, 2.4 days at Washington United Terminal. 3-5 days at T18.
- Rail Car supply is in deficit in Tacoma and Seattle. Causing higher import rail dwell times.
- The average gate turn times are as follows: 45 minutes for T18, 25 minutes for Washington United Terminal, and 71 minutes for Husky.
- T18 will be closed on October 4 and 11, 2024.
Los Angeles/Long Beach
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal
- All terminal gates are running as published and in line with Pier Pass program.
- Port of Los Angeles dwell time for local import cargo is 3.6 days, on-dock rail dwell is 8.1 days and import units on street is averaging at 3.3 / 5.5 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
- Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 24-88 minutes, depending on the terminal. Additional details can be found here.
Canadian West Coast ports - Currently, all container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.
GCT Delta Port
- Vessels are not experiencing any delays upon arrival in Vancouver. Ad-hoc rotation changes are being implemented to minimize the impact of delays at other ports.
- Terminal utilization has stabilized at 71%.
- Import dwell times are stable at 5.1 days
DPW Centerm
- Vessels are experiencing delays of 12-24 hours upon arrival in Vancouver.
- Yard utilization has decreased to 57%, with limited days at the berth.
- Import rail dwell is 3.1 days, thanks to consistent railcar supply.
Prince Rupert
- Terminal utilization is currently at 67%.
- Vessels are not experiencing significant delays upon arrival.
- Import ground counts are low, and dwell times are high at 5.9 days.
Montreal
- Vessels are arriving in Montreal this week off schedule but making up time for departure on proforma. Upon docking, there are no labor availability issues, and yard productivity remains strong.
- Rail dwell times currently average 4.5 days. Both Canadian railways continue to struggle with inconsistent railcar supply, which will continue for the balance of the month.
Saint John
- Vessels arriving in Saint John are experiencing minor delays, but improving productivity is helping to minimize the overall impact.
- Terminal utilization remains low at 21%.
- Import rail dwell times are presently 3.1 days.
Halifax
- Vessels continue to arrive in Halifax off proforma.
- Import rail dwell time are low at 1.6 days as CN car supply remains adequate.
Chassis Pools
- Chicago – Constrained on 40’ chassis.
- Columbus – Deficit on 40’ chassis.
- Louisville - Deficit on 40’ chassis.
- Memphis – Constrained on 20’ and 40’ chassis.
Intermodal Operations
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
- Canadian Pacific RR
- Canadian National RR (CN)
- Union Pacific RR (UP)
- System map
- Index
- CSX RR
- Norfolk Southern RR (NS)
- Burlington Northern Sante Fe RR (BNSF)
- Locations small map
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Locations large map
Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346
Important Changes to EU Customs Advanced Filing
As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update
For any questions, please visit our FAQ section on the website and click the tab titled USA.
Changes to Manifest Amendment Fee structure
Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:
- Bill of Lading amendments prior FCL port cutoff will not incur a charge.
- Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
- Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.
- For Change of destination (COD) requests please use our e-form.
- Please check our local website for additional local solutions and information.
- You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
- Bilateral EDI connection between ERP systems
- Integration with portals (INTTRA / GT Nexus / Cargosmart)
- Hapag-Lloyd booking amendment form
- To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
- Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
- Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
- Mandatory invoice field ensures that a dispute is captured correctly.
- Clearer definitions for dispute and charge types to assist with an expedited response.
- Turn time for dispute handling is 15 business days from submission to settled.
- To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
- For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
- If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.
Mandatory online Bill of Lading amendment
Here’s an important change that will improve your experience with Hapag-Lloyd North America*.
From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.
From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.
To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.
We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.
Here's a quick guide on how to use the BL Draft Approval web solution:
- To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
- If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.
The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.
* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.
Inland and Special Cargo solutions
Region North America Inlands
We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.
Stay connected with us for the latest updates. To learn more, click
here
For Carrier Haulage moves please submit the Delivery Order via our website here.
Lazaro Cardenas - Mexico's Pacific Gateway
Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.
Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.
To learn more, click here
Hapag-Lloyd's collaboration with NCB
We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.
To learn more, click here
To request for an appointment, click here
Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah
Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.
On-dock service at Port Houston via Union Pacific
Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.
To learn more, click
here
Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA
Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA.
To learn more, click here
Here’s an update on rail routes for Hapag-Lloyd shipments
We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:
Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.
New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.
Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.
Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston. Update - Please be informed that the route Louisville to/from Charleston is now available with rail provider CSX.
Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.
All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.
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