Romania

You can extend your freetime via our Additional Freetime solution.

You can buy Additional Freetime in three ways:

A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: new-booking-solution
Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution (freetime) and directly enter your shipment number.

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator (navigator). Additional Freetime will be available for your shipment in the section Additional Products.

In order to change destination (COD), please use the Booking Amendment tool.

Click on the  Booking Amendment link: booking-amendment, Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at list-of-bookings-solution.

"In our User Guide you will find the requested information in the section ""Dangerous Goods Details"" by clicking on the following link:
dangerous-goods-details
Here you will also find all local information on the Dangerous Goods documents requested."

In order to amend your booking, please use the Booking Amendment tool. Click on the  Booking Amendment link below:
booking-amendment
Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: navigator

In order to cancel your booking, please use the Booking Amendment tool, Click on the  Booking Amendment link below:
booking-amendment

After entering the correct shipment number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit button.

For more information, please refer to the User Guide: booking-amendment

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link: qualitypromises

The mandatory data for placing a booking are:

- Valid quotation/contract number

- Validity routing (POL and POD)

- Container quantity and type

- Empty container from the depot (date and hour)

- Cargo description and HS Code

- Cargo weight and unit of measurement

Please check the available container types at container

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

To place a booking, please got to new-booking-solution

Please refer to Product Brochure page for “Container Specification” publications.

You may receive your invoice maximum 48 business hours after departure from POL. You may consult our Quality Promises on the next link: qualitypromises

You may submit your SI on the next link: navigator /dashboard - Shipping Instruction / Select your booking / Download New Form (Download in your desk and work it there) / Once you finish it: Send Form.

You may submit your SI amend on the next link: navigator/#/dashboard - BL Draft Aproval / Selecto your BL / Edit draft / Select where you want to change and update comments.

You may submit your BL amend on the next link:navigator /#/dashboard - BL Draft Aproval /Select your BL / Edit draft / Select where you want to change and update comments. These changes are subject to approval by POL / POD / Customs.

Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: vgm-solution.

Please check the max cargo weight at: vgm-solution.

Please refer to our “Security Information” at security-information.

Please refer to Online Business / Tariff / Detention and Demurrage detention-demurrage, If you have User ID and password for our website, please refer to “My Shipment" shipments-solution or "Import Overview” import-overview-solution section to check Detention/Demurrage for particular shipment or container selected. 

You can get information storage rates applicable to some countries on our website - detention-demurrage.

New users can register for an account to the Online Business Suite via the link below:
register-new-user
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.  

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and
click on "Find": request-password.

You may counsult your VGM deadline on the next link:  navigator / CUT OFF DATES

The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation, navigator

You may consult your Shipping Instruction deadline on the next link: navigator / CUT OFF DATES

Generate a real-time quotation with just one click and make your booking immediately, please use this link: quick-quotes/#/

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.
Please find more info on our schedule solution by clicking on the link below:
schedule

The vessel schedule with transit time is available via the following link: interactive-schedule-solution.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: vessel-tracker-solution

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: vessel-tracker-solution

With the "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information: track-by-container-solution

You may check the service coverage in the following interactive schedule link: interactive-schedule-solution

Detention and demurrage tariffs for each country is available in the link: detention-demurrage

With "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information: track-by-container-solution

Office contact details are available in our website link: offices-localinfo

Use the following link to the tracking subscription and never miss the status of your container: track-subscription-solution
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

All details regarding the location and contacts for our worldwide offices are available at ---> Offices & Local Info