Update on delays due to bad weather in the region of Valencia, Spain

Update: November 01, 2024

The severe flooding in Valencia (ES) has caused significant disruptions across our operations. All depots in the area are temporarily closed due to electricity outages and accessibility challenges. Our teams are on-site and working hard to restore full operations as soon as conditions permit.

As of today, terminals have resumed gate and yard activities with reduced staffing, as road closures and access restrictions continue to affect the region. Approximately 50% of office staff are working remotely, though terminal and warehouse functions remain impacted by the current disruptions.

Rail services are operating at a limited capacity, with trains expected to be idle until Monday, pending necessary infrastructure repairs. New rail bookings for export cargo from Madrid to Valencia are currently on hold until operations are fully restored.

Truck movements have also paused, as many vehicles sustained damage from the flood and road access remains highly constrained.

Thank you for your patience and partnership. We will continue to keep you informed of any significant changes. For the latest information on the status of your shipment, please contact your local customer service team based on your individual situation.

Update: October 30, 2024

Due to the recent heavy rainfall across south-eastern Spain, we are currently facing unavoidable disruptions to our transport schedules. Extreme weather conditions have impacted road safety and temporarily reduced the transport routes available in the region.

We understand the importance of timely deliveries to your operations. Our teams are working diligently with our transportation partners to find alternate routes and minimize the impact on your shipment. While we are committed to doing everything we can, some delays are likely to continue until conditions improve. We are closely monitoring the situation and will continue to reevaluate and adjust our approach as new developments arise.

Thank you for your patience and partnership. We will continue to keep you informed of any significant changes. For the latest information on the status of your shipment, please contact your local customer service team based on your individual situation.