Saudi Arabia

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

*Bookings

*Shipping instructions

*Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.
Please contact your local Hapag-Lloyd representative to receive more information.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer to more information here.

Please refer to Product Brochure page for “Container Specification”.

Please refer to Online Business / Tariff / Local Surcharges.

All details regarding the location and contacts for our worldwide offices are available on our website.For your guidance please refer to the section “Offices” on the main webpage.

You can subscribe to our newsletter via the following link: Newsletter
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":
Request Password

New users can register for an account to the Online Business Suite via the link below: New User
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.  

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

Generate a real-time quotation with just one click and make your booking immediately, please use this link: Quick Quotes / Quick Quotes Spot

Please refer to  Tariff / Detention / Demurrage 

If you have User ID and password for our website, please refer to My Shipment or

Import Overview section to check Detention/Demurrage for particular shipment or container selected. 

Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.

If you would like to have a vessel certificate for partner vessel, Please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

Please refer to Product Brochure page for “Container Specification”.

Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please got to  Book

At the moment to place your booking, please add in remarks section: "Food Grade container required"

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH). To get information and guidelines for Hapag-Lloyd's inland business, check the following link: inland

Please check the available container types at Track

The mandatory data for placing a booking are:

Valid quotation/contract number

Validity routing (POL and POD)-

Container quantity and type

Empty container from the depot (date and hour)

Cargo description and HS Code

Cargo weight and unit of measurement

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link: Quality Promises

You can easily download your booking confirmation on the next link: Navigator - Related Documents - Booking Confirmation

In order to cancel your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link below: 
Booking Amendment
After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. For more information, please refer to the User Guide: User Guide  

In order to amend your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link below: Booking Amendment
Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: Navigator

Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at List of Bookings

In order to change destination (COD), please use the Booking Amendment tool.
Click on the  Booking Amendment link: Booking Amendment . Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: Navigator

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: Booking. Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution ADFT

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator - Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

You can extend your freetime via our Additional Freetime solution

Please check the available container types at container.

At the moment to place your booking, please add in remarks section: "Food Grade container required."

Please log into our online booking tool here: new-booking-solution, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

Please refer to Product Brochure page for “Container Specification”.

We are convinced that delivering a high quality service is the way forward. To be number one for quality is the ultimate promise to our customers and a strong differentiator from our competitors. For that we have defined several Quality Promises that are formulated in concrete terms, make our success measurable and create transparency.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information: Track

You can check the service coverage in Interactive Schedule at Interactive Schedule

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

The vessel schedule with transit time is available via the following link:
Track

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee. Quick Quotes Spot

Please check the location at Online Business 

To find the pick-up date for your empty container, please refer to your Booking Confirmation. Navigator - Related Documents - Booking Confirmation

Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator

Please check the max cargo weight at: VGM Solution

Please check at Track & Trace

For NSICT / NSIGT terminals please request Form 13 on Cargoes

For BMICT / GTI / JNPT and rest of the terminals please request Form 13 on Odex

You need to login to Odex and request invoice via Odex

Please refer to our Security Information

Currently we are not able to show such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

No. we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.

Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.

We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.


Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.


Please refer to our global ROE rule here.

Please refer to Rate of Exchange via our Online Business.

Please kindly refer to the Invoice that you received from Hapag-Lloyd.

If you have User ID/PW for our website, Please refer to “My Shipment / ROE” for ROE application date accordingly.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section.

Please refer to Online Business / My Shipment (registration required).

You can send your shipping instruction via our website. Please find more information Shipping Instructions .

Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

Please visit Overview VGM page in Hapag-Lloyd website for general information. Additionally, you can send your VGM information on our website via either WebVGM or VGM excel template, please find more information in Customer User Guide. You can send your VGM information via existing portals such as INTTRA, GT Nexus, Cargo Smart, Easi Pass etc. Please contact Hapag-Lloyd local offices to get more information.

Bank account details are available on the invoices which can be downloaded from Navigator in the following link: Navigator

Detention and demurrage tariffs for each country is available in the link: Detention & Demurrage

Original BL is accessible via OBL print page (just if you have signed the contract to have this service). Print OBL

You may consult your Shipping Instruction deadline on the next link:  SI Deadline

The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation.  Navigator

You may consult your Original BL on the next link:  Original BL Important: You have to request approval to HL in order to download your OBL online.

With the new Customs Clearance online solution, you can clear your customs quickly, easily, and directly with Hapag-Lloyd on the following link: Customs Clearance

You may consult your SWB on the next link:  Seaway BL Important: You have to request approval to HL in order to consult online your SWB.

You may submit your BL amend on the next link: Amendment where you want to change and update comments.These changes are subject to approval by POL / POD / Customs.

You may submit your SI amend on the next link: Amendment where you want to change and update comments.

Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website : Security Information

You may consult in the link: BL DRAFT

The SWB can be downloaded at our Hapag-Lloyd Navigator Navigator. Original BL is accessible via OBL print page if customer signed contract Original BL

You may receive your invoice maximum 48 hrs business hours after departure from POL. You will receive the invoice on your registered Email Address.

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link: Dangerous Goods Details Here you will also find all local information on the Dangerous Goods documents requested.

Please check the max cargo weight at: VGM Solution

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link: Navigator

To get information and guidelines for Hapag-Lloyd's inland business, check the following link: inland

inland-tariff

You can pick up the container according to the positioning date provided in your Booking.

Valid CRO copy

Reach out to your sales and customer service teams who will arrange the equipment for you. You might be offered an alternative equipment type, or you have the option to wait for the release of your preferred equipment.

Reach out to your sales and customer service teams who will arrange the equipment for you. You might be offered an alternative equipment type, or you have the option to wait for the release of your preferred equipment.

Please contact your customer service team who will reach out to the relevant departments to solve the issue

Please place a booking amendment on our online portal.

Please inform the Customer Service team at your location

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Bank account details are available on the invoices which can be downloaded from Navigator in the following link:   Navigator

Generate a real-time quotation with just one click and make your booking immediately, please use this link: quick-quotes

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.

You may check the service coverage in the following interactive schedule link: interactive-schedule-solution

The vessel schedule with transit time is available via the following link: Track

Detention and demurrage tariffs for each country is available in the link: detention-demurrage

Office contact details are available in our website link: offices-localinfo

All details regarding the location and contacts for our worldwide offices are available at Offices & Local Info