Denmark

Dear Customer, 

Please kindly note that mailbox [email protected] will be no longer operational since 19.06.2024.
Kindly send all DG related documents/inquiries directly to your HL Booking Contact email address (mentioned on the Booking Confirmation).

The list of email addresses available :
[email protected] 

Yours faithfully, Hapag Lloyd Area North Team

It is our aim to continuously improve our products as well as our service to you. This includes the correct and timely preparation of invoices.

In order to avoid misunderstandings and resulting invoice corrections, we kindly ask you:
-to refrain from using INCOterms instead of payment terms in your Shipping Instructions
-to add specific information regarding payment terms in the remarks field of your Shipping Instructions and stipulate precisely, particularly for Terminal Handling Charge Destination (THD) and Destination Landfreight (DLF), whether the charges shall be prepaid or collect – this will help us to ensure correct invoicing.

If not mentioned differently by you we will make use of our definition of prepaid and collect as follows:

If your Shipping Instructions are reflecting Basic Freight Prepaid / Freight Prepaid
All charges are prepaid excluding Terminal Handling Destination and Destination LandFreight related charges and other destination charges

Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges
Sea Freight

Collect:
Terminal Handling Destination
Destination Landfreight
Other destination charges

If your Shipping Instructions are reflecting Basic Freight Collect / Freight Collect

All charges are collect excluding Origin Landfreight and Terminal Handling Origin related charges and MTD charge

Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges (eg. MTD)

Collect:
Sea Freight
Terminal Handling Destination
Destination Landfreight
Other destination charges

Please also bear in mind that there might be some destination country rules and regulations which will predefine what can or can’t be prepaid/collect.

We appreciate your support in this matter, which will assist in providing a better service to you.