Cookie Policy

Hapag-Lloyd Cookies

We use various types of cookies to run our website to provide you with a better experience. We also utilize cookies for marketing purposes to help us better personalise content on various platforms.

These tables list some of necessary and third-party cookies.

Since the number and names of cookies, pixels and other technologies may change, these tables may be updated from time to time. If you'd like more information on how and why we use cookies, please take a look at the cookies section in our Privacy Terms.

The expiration dates for our cookies below generally apply on a rolling basis or from the last time that Hapag-Lloyd has interacted with the applicable user.

The following table lists the first party Cookies of Hapag-Lloyd website.

Cookie Name	Description	Expiration
JSESSIONID	mandatory - Session for Online Business - necessary for using Online Business functionalities	Browser Session
hlWebPortal.olbStartPageDisplayName	optional - Online Business Start Displayed Page Name - comfort functionality	30 years
hlWebPortal.olbStartPageName	optional - Online Business Start Page Name - comfort functionality	30 years
hlWebPortal.olbStartPage	optional - Online Business Start Page Path - comfort functionality	30 years
dtCookie	optional - Cookie set by Dynatrace - technical measures	Browser Session
dtPC	optional - Cookie set by Dynatrace - technical measures	Browser Session
dtLatC	optional - Cookie set by Dynatrace - technical measures	Browser Session
dtSa	optional - Cookie set by Dynatrace - technical measures	Browser Session

Third party Cookies

Statistics

Statistic products of the following companies are used by Hapag-Lloyd for collection tracking information in general. This information helps us to understand the usage of certain pages and the number of users visiting our website.

Company	Purpose	Details	Opt-Out
Google Analytics	User Tracking	Google Analytics is a tracking tool to collect statistics about usage of HLAG website.	Google Opt-Out

Marketing and communication

Hapag-Lloyd uses a number of reputable third-party services for marketing purposes. Features of the following companies are integrated into Hapag-Lloyd's website and will set Cookies into the user's browser.

Company	Purpose	Details	Opt-Out
LinkedIn	Retargeting	HLAG is using the remarketing tool (Website Re-targeting) provided by LinkedIn Inc. LinkedIn installs a simple piece of code to our website that places a cookie onto the browser of our website visitors. Details about LinkedIn Cookies	LinkedIn Retargeting Opt-Out
Facebook	Retargeting	HLAG makes use of the Facebook Custom Audience pixel. A Custom Audience pixel is a tiny piece of Java script code that we have incorporated into each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook. We use Custom Audience pixels to record information about the way visitors use our website.	Facebook Opt-Out
Microsoft	Retargeting	HLAG uses Microsoft Ads to promote our business online. To more effectively market our services, we use a small text file known as a cookie to record the completion of your transaction.	Microsoft Privacy Dashboard
Salesforce	Communication	HLAG is using Salesforce cookies to provide security protections and route server requests within the Salesforce infrastructure for persistent virtual assistant sessions.
Google Adwords	Remarketing	HLAG uses Google AdWords and, in doing so, its conversion tracking feature as well. If you come to our website by clicking on a Google ad, Google AdWords will add cookies to your computer.	Google Opt-Out
Usabilla	Opinion Polls / Feedback	HLAG uses Usabilla to ask users for feedback and opinion in order to improve user satisfaction.
Unbounce	Campaigns	HLAG uses Unbounce to technically support campaigns and landingpages. Compare Unbounce Terms of Service
Marketo	User Tracking / Marketing Automation	HLAG uses Marketo munchkin code is a piece of javascript that collects statistics about the usage of the HLAG website and in turn helps to provide more personalized email communication.