South Africa

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

*Bookings

*Shipping instructions

*Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.
Please contact your local Hapag-Lloyd representative to receive more information.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer to more information here.

Please refer to Product Brochure page for “Container Specification”.

Please refer to Online Business / Tariff / Local Surcharges.

All details regarding the location and contacts for our worldwide offices are available on our website.For your guidance please refer to the section “Offices” on the main webpage.

You can subscribe to our newsletter via the following link: Newsletter
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

If you have forgotten your password, click on the below to reset your password: 
Request Password

New users can register with Hapag-Lloyd by going to the Online Business Suite via the link: New User
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.  

Please share the following documents:

* VAT Registration

* HL New Customer Form

* CPIC Document

* Copy of your letterhead

Email: masval@hlag,com for fast confirmation

Generate a real-time quotation with a few clicks and proceed to make your booking instantly by utilizing this link: Quick Quotes / Quick Quotes Spot

For Special Cargo Quotes, Please request using the following Link: Special Cargo

Please refer to  Tariff / Detention / Demurrage

 If you are registered on our website, please refer to My Shipment or

Review the Import Overview section to check for Detention/Demurrage details related to the specific shipment or selected container.

Kindly refer to our Fleet / Vessels section, encompassing both Hapag-Lloyd vessels and Chartering vessels, where you can download certificate information.

Should you require a vessel certificate for a partner vessel, please reach out to your local Hapag-Lloyd Customer Service representative in your area for additional information.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

Please consult the "Container Specification" on the Product Brochure page. 

Certain services may have weight restrictions; for further details, please reach out to your local Hapag-Lloyd representative.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please go to Book

When placing your booking, kindly include 'Food Grade' or 'A Grade' container required' in the remarks section.

You will receive a Booking Cancellation via mail, explaining to you in details about your cancellation.

This is found in the remarks field of the booking cancellation.

If a booking was automatically rejected, the reason will appear in the first page of the booking cancellation.

You need to validate whether the quotation includes inland services. If so, in your booking request, you can specify 'received/delivered at your door (CH)'. For information and guidelines on Hapag-Lloyd's inland business, please refer to the following link:  inland

Please check the available container types at Track

The mandatory data for placing a booking are:

Valid quotation/contract number

Validity routing (POL and POD)

Container quantity and type

Empty container from the depot (date and hour)

Cargo description and HS CodeCargo weight and unit of measurement

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link: Quality Promises

You can easily download your booking confirmation on the next link: Navigator - Related Documents - Booking Confirmation

In order to cancel your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link below: 
Booking Amendment
After entering the correct shipment number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submit button. For more information, please refer to the User Guide: User Guide  

Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at List of Bookings

In order to your change destination (COD), please use the Booking Amendment tool.
Click on the  Booking Amendment link: Booking Amendment .

Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list.

Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: Navigator

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: Booking. Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution ADFT

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator - Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

We are convinced that delivering a high quality service is the way forward.

To be number one for quality is the ultimate promise to our customers and a strong differentiator from our competitors.

For that we have defined several Quality Promises that are formulated in concrete terms, make our success measurable and create transparency.

With "Track by Container"  function, you can display the tracking information for a desired container.

The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements.

Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information: Track

You can check our service coverage in Interactive Schedule at Interactive Schedule

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

The vessel schedule with transit time is available via the following link:
Track

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee. Quick Quotes Spot

Please check the location at Online Business 

To find the pick-up date for your empty container, please refer to your Booking Confirmation. Navigator - Related Documents - Booking Confirmation

Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator

Please check the max cargo weight at: VGM Solution

Please check at Track & Trace

You can send your shipping instruction via our website.

Please find more information on Shipping Instructions .

Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

Please refer to Rate of Exchange via our Online Business.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

You may receive your invoice maximum 48  business hours after departure from POL.  You may consult our Quality Promises on the next link.

Only the SWB can be downloaded at our Hapag-Lloyd Navigator.

You may submit your BL amend on the next link - BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments.These changes are subject to approval by POL / POD / Customs.

Container tare weight for each container under respective shipments can be viewed in our website.

Original BL is accessible via OBL print page (just if you have signed the contract to have this service).

Please refer to our “Security Information” here.

Please refer to our Local Service Fees.

Please send a request for your Arrival Notification through our Arrical Notice Request form: Arrival Notice Request Form 

Thereafter Arrival notifications are available in Navigator in the "Documents" tab and same can be dowloaded in the following link: Navigator

Import Invoices are issued to the consignee of the BL by default. 

In the event that your Freight Forwader will be paying the local charges, please update the Pre-Arrival Document to ensure invoices are raised to the Freight Forwader. 

For the terminal details for your shipments you can find them in Navigator shipments overview page.You can also find them on your release order under “Container Place of Availability“.

Full container pick up date and location are available here.

Please always check that container has been discharged and all requirements to arrange pick-up are fulfilled.

In case your container is booked with door delivery please contact us and provide delivery instructions. This is very important to reach us after you receive Arrival Notice so we can make all arrangements in time.

You can get information on demmurages/storage rates applicable to some countries on our website.

Storage charges need to be verified with the terminal.

You can deliever your Original Bills to our local office. 

Address details available on our Local Page.