We have prepared some videos to help you use some of our online solutions.
- 在我们的网页上您可以找到我们全球各个办事处的地理位置和联系方式。
- 请在“办事处”主页选项中查阅您的指南。
- 请参阅赫伯罗特订舱确认，我们在“截单”选项下提供了详细信息。
- 请参阅在线业务/我的订单。（需要注册）
- 请查阅在线业务/费率/滞箱费和滞期费。
- 如果您有我们网站的用户名/域名，请查阅“我的订单/进口”来核查特定装运和集装箱选定的滞箱费/滞期费。
- 请查阅产品手册“集装箱规格”。
- 某些航线可能有重量限制，请联系您当地的赫伯罗特办事处获取更多信息。
请查阅产品手册“集装箱规格”。
- 美国没有具体的货物重量限制，但有“车辆总重量”规定的限制，包括货物重量、货物包装重量、整个集装箱内容、底盘和卡车重量。此外，对重量分配也有限制，这意味着如果货物重量在货物重量准则之内，那么根据当地、州和联邦法律，货物重量仍然可能超重。由于这个原因，承运人很难确认您的货物是否可以运输到美国内陆位置。
- 更多信息请在这里查询。
Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: Verified Gross Mass (VGM) (Login Required).
请在我们的船队查阅赫伯罗特的船舶和租船信息。
- 不，我们不能再提单上展示不能反映确切开船日期的上船日期。
- 或者，如果集装箱已经装上船，该日期发生在船启航日期之前，则可以将其用作装船日期。请与当地赫伯罗特客户服务代表团队联系了解更多信息。
- 我们可以提供一份提单的收货单。这证明我们已对货物进行了保管，但尚未装载到预期的船舶上。
Please use our Vessel Tracking tool.
The 'Track - by Container' function displays the tracking information for a desired container. The information shown refers to your last booking to which the container was linked to, and either shows actual data or data for planned movements. The displayed data includes container information, container movement, and status information: Tracing by Container.
Our instant online booking service Quick Quotes Spot guarantees loading at load ports & transshipment ports, as well as equipment for your dry FAK cargo. Please refer to QQ Spot Terms & Conditions for more details (Login Required).
Your booking dashboard offers the following services and information:
- Download the latest Booking Confirmation, Invoices related to your cargo, BL or SWB and Arrival Notices.
- You will also find your bookings routing details, transit time, Terminals & Depots involved, cut off dates, and you can download a shipment list for your reference.
All of these and more on your Navigator Dashboard (Login Required).
- To stay up to date, Hapag-Lloyd LIVE lets you know what happens inside our Reefer containers during your refrigerated transport. Our intelligent monitoring technology - transmits live data from your Reefer containers directly to your screen: Reliable, uncensored, near to real-time data updated every hour without additional delay. We are committed to the highest level of transparency.
- As various goods need different treatment, we offer two specified solutions. Choose Hapag-Lloyd LIVE Basic or Hapag-Lloyd LIVE Plus - two tailor-made products to keep your cargo in its best condition.
- Hapag-Lloyd LIVE Basic - the perfect monitoring tool for all perishable and sensitive goods demanding temperature control - be it pharmaceuticals, dairy, frozen fish, or chocolate.
- Hapag-Lloyd LIVE Plus - the advanced monitoring option for all commodities that need a controlled atmosphere and for all products requiring cold treatment.
- Please access more information via below link: Hapag-Lloyd Live Reefer
- Alternatively, you can also refer to this instructional video: Hapag-Lloyd Live Reefer Video
You can lodge an invoice dispute through our Invoice Dispute Webform below.
For additional guidance please be guided by our online guides and tutorial video
- To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
- To place a booking, please got to New Booking Solution (Login Required)
- You can easily download your booking confirmation on the next link: Navigator Dashboard (Login Required)
- Related Documents - Booking Confirmation
You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises
The mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement
The mandatory details are required to avoid booking rejection or delay in confirmation.
We offer Positioning date or empty pick date 11 days prior to expected time of vessel arrival unless there is special contract for extended Empty pick up or positioning dates.
Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the documents tab: Navigator Dashboard
- In order to amend your booking, please use the Booking Amendment tool.
- Click on the link : Booking Amendment (Login Required)
- Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
- Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via the Navigator: Navigator Dashboard (Login Required)
- In order to cancel your booking, please use the Booking Amendment tool.
- Click on the link Booking Amendment (Login Required)
- After entering the correct shipment number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit button.
- For more information, please refer to the User Guide (Booking Amendment)
You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.
- Our Booking solution offers a template as well as a booking copy function for your convenience.
- Please go to our Booking solution and find the relevant booking by using "COPY" booking. (Login Required)
- In our User Guide you will find the requested information in the section "Dangerous Goods Details"
- Here you will also find all local information on the Dangerous Goods documents requested.
- With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
- You can use the following link to select a mainline or feeder vessel to show the current schedule: Vessel-Tracker Solution
The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation. Navigator Dashboard
All requests for deadline extension (Late Receivals) must be sent to [email protected].
At the moment to place your booking, please add in remarks section: "Food Grade container required" or “Flexi container required”.
a. All hazardous documents should be submitted 48 hours before FCL cut off via email on [email protected] for Australia and [email protected] for New Zealand. If documents received after cut off we will not be able to load the shipment.
We will provide a booking confirmation reflecting DG accepted.
For booking placed via E-channel HAPAG Lloyd Website/INTRA the approvals are received faster than bookings where MO41 draft is shared via email.
Customer can request vessel amendment: earlier or later. The confirmation depends on space availability and rate validity.
- Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section.
- Please refer to Online Business / My Shipment.(Login required)
- To make your life easier, you can submit your VGM data easily online. For this, you can either choose the Hapag-Lloyd VGM solution or you can use the VGM Excel Template. Verified Gross Mass (VGM) (Login Required)
- You can also check out our How to submit VGM page.
- For all import container reuse please process these through Matchbox Exchange. For more information please click the links: Customer News - Introducing Matchbox Exchange Platform or direct link to Matchbox Exchange Website
- Please note that containers that are re-exported without being processed through Matchbox will continue to collect import container detention charges. Therefore, it is very important that Matchbox is informed of all container reuse requests.
- In order to change destination (COD), please use the Booking Amendment tool.
- Enter the correct shipment number, select the
- “Amendment” radio button, and select the appropriate change request reason from
- the drop-down list. Check the email address and change if not correct, then
- click submit.
- Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via the Navigator Dashboard
You can make change to your vessel and routing of your booking through our Webform amendment tool, accessible via the ‘Book Tab’ or directly through ‘HL Navigator’
Please also refer to tutorial video for further guidance.
You can make changes to your equipment within your booking through our Webform amendment tool, accessible via the ‘Book Tab’ or directly through ‘HL Navigator’
Please also refer to tutorial video for further guidance.
You can make changes to your cargo within your booking through our Webform amendment tool, accessible via the ‘Book Tab’ or directly through ‘HL Navigator’
Please also refer to tutorial video for further guidance.
You can request a new booking once confirmed quote received from our Quick Quote or Quick Quote spot tool.
Also, directly via the ‘Book Tab’ through ‘new booking request’
Please also refer to tutorial video for further guidance.
- You may submit your SI via the link: Navigator Dashboard
- Shipping Instruction / Select your booking / Download New Form (Download in your desk and work it there) / Once you finish it: Send Form.
You may submit your SI amendment using the link: Navigator Dashboard - BL Draft Approval / Select your BL / Edit draft / Select where you want to change and update comments.
- You may submit your BL amendment using the link: Navigator Dashboard
- BL Draft Approval / Select your BL / Edit draft / Select where you want to change and update comments.
- These changes are subject to approval by POL / POD / Customs.
Our local charges/service fees here: Local Charges & Service Fee
- You may consult your Shipping Instruction deadline on the next link: Navigator Dashboard
- CUT OFF DATES
All requests for deadline extension must be sent to [email protected] for Australia bookings and [email protected] for New Zealand bookings.
- Please refer to our “Security Information”
- Please note we need 100% complete and accurate shipping instructions before cut-off
- We cannot file advance manifest on behalf of self-Filers.
Original BL is accessible via OBL print page (if you have signed the contract to have this service). For more info visit User Guide - Print OBL
- You may receive your invoice maximum 48 hrs business hours after departure from POL. You may consult our Quality Promises
- Please ensure that payments are made according to invoice currency only. We will not accept payments in alternate currencies or dual currencies.
You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab. Navigator Dashboard
Bank account details are available on the invoices which can be downloaded from Navigator in the following link: Navigator Dashboard
Please refer to Rate of Exchange via our Online Business. Rate of Exchange
- Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.
- Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.
- Please refer to our global ROE rule.
- All cash and credit customers must approve Bill of lading drafts
- For Credit customers we wait 72 working hours before we auto approve drafts to release bill of ladings
- For cash customers if payment is made, we consider it as an agreement on Bill of lading draft.
- Payments:
- Cash customers must make sure they pay online 24 to 48 business hours in advance because we can release bill of lading only once the payment is received in our bank accounts for all invoices related to the shipment.
- If you want Faster Bill of lading release with in 8 working hours, you can pay using 1-Stop
- Please ensure that payments are made according to invoice currency only. We will not accept payments in alternate currencies or dual currencies.
You may consult your SWB on the next link: Navigator Dashboard
Important: You have to request approval to HL in order to consult online your SWB.
- You may consult your Original BL on the next link: Navigator Dashboard
- Important: You have to request approval to HL in order to download your OBL online.
- The SWB can be downloaded at our Hapag-Lloyd Navigator
- Original BL is accessible via OBL print page (if you have signed the contract to have this service). For more info visit User Guide - Print OBL
- Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
- If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.
- No. we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.
- Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.
- We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.
- Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link: Navigator Dashboard
- We also send Arrival notices to consignee’s registered emails 5 days before Expected arrival of vessel.
- Please Note: we strongly recommend customers to use Container tracking to track their shipments’ Expected time of arrival.
- The invoices are sent to the registered consignee email address 7 days before vessel's arrival at the port of discharge for long transit. For short transit: 2 days before vessel arrival at port of discharge.
- Note: import invoices are only sent to the consignee. We request agents to collect invoices from consignees.
- Please ensure that payments are made according to invoice currency only. We will not accept payments in alternate currencies or dual currencies.
Please note that to release delivery order / container release we require following:
- All outstanding for older shipments must be cleared.
- The documentation requirement must be met. Original Bill of Lading must be surrendered.
- Payments:
- Cash customers must make sure they pay online 24 to 48 business hours in advance because we can release bill of lading only once the payment is received in our bank accounts for all invoices related to the shipment.
- If you want Faster container release within 8 working hours, you can pay using 1-Stop
- Please ensure that payments are made according to invoice currency only. We will not accept payments in alternate currencies or dual currencies.
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