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New users can register for an account to the Online Business Suite.
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.  

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find".

All details regarding the location and contacts for our worldwide offices are available online-> Offices & Local Info

Generate a real-time quotation with just one click and make your booking immediately, please use this link.

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

The vessel schedule with transit time is available via the following link.

Please refer to Online Business / Tariff / Detention and Demurrage.  

If you have User ID and password for our website, please refer to My Shipment or Import Overview section to check Detention/Demurrage for particular shipment or container selected. 

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

It is possible to book a climate friendly shipment online , you will find our Ship Green options at the folowing link

For Out of Gauge quotation requests please complete the following form on our website.

Please contact sales team in your local Hapag lloyd office. 

Shipping guarantee can be purchased here on our website.

The tariff freetime can be found on our website here. Additional freetime can be purchased on our website using the following link  

Please refer to online business suite / Inland tariff 

Please refer to our online business suite / Local charges & service fees 

Please log into our online booking tool here, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator 

Our inland tariffs can be found here on our web site.

You can get information storage rates applicable to some countries here on our website.

Our invoice dispute form can be found here on our website.

Please check the available container types here on our website.

You can check the service coverage in Interactive Schedule.

The mandatory data elements for placing a booking are:

Valid quotation/contract number-

Validity routing (POL and POD)

Container quantity and type

Empty container from the depot (date and hour)

Cargo description and HS Code

Cargo weight and unit of measurement

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please got to our website.

Please contact your local Hapag Lloyd office. Contact information can be found here.

Please refer to Product Brochure page for Container Specification.

Preliminary DGN's should be sent at the time of booking to [email protected]

After the container is loaded, please send the final DGNs to  [email protected]

Use the following link to the tracking subscription and never miss the status of your container.

Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

Terminal information will be confirmed on the booking confirmation.

The lastest version can be downloaded from Navigator on our Website. 

Details of our reefer monitoring options can be found here on our website.

VGM can be submitted via our Online business suite.

DG status is mentioned on the booking confirmation.

The latest version can be downloaded via Navigator.

At the moment to place your booking, please add in remarks section: "Food Grade container required".

To find the pick-up date for your empty container, please refer to your Booking Confirmation online.

The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation online.

You can find your VGM deadline on the following link. 

Please check the max cargo weight on this link.

Container tare weight for each container under respective shipments can be viewed in our website once containers are linked into shipment.

You can easily download your booking confirmation on this link.

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo).

Please refer to our Quality Promises by clicking on this link. 

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

Please find more info on our schedule solution by clicking on this link.

In order to change destination (COD), please use the Booking Amendment tool.

Click on the  Booking Amendment link.

Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web from the Navigator.

Our Booking solution offers a template as well as a booking copy function for your convenience. Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at this link.

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link.

Here you will also find all local information on the Dangerous Goods documents requested.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show the current schedule.

In order to amend your booking, please use the Booking Amendment tool.

Click on the Booking Amendment link. 

Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

In order to cancel your booking, please use the Booking Amendment tool.

Click on the Booking Amendment link.

After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. 

For more information, please refer to the User Guide.

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information.

Please send your request to reuse the container via Avantida. 

Please refer to our online business suite /Customs reference.

The latest cut off's can be found on your booking confirmation. The latest version of the booking confirmation can be found on Navigator via our website.

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee.

Please use our vessel tracking tool directly in the Online Business Suite.

You can submit your SI on the next link. Shipping Instruction / Select your booking / Download New Form (Download in your desk and work it there) / Once you finish it: Send Form.

You may submit your amend shipping instruction on the following link. 

BL Draft Aproval / Selecto your BL / Edit draft / Select where you want to change and update comments.

You may submit your BL amend on the next link. 

BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments.These changes are subject to approval by POL / POD / Customs.

You may consult your SWB on the next link. 

Important: You have to request approval to HL in order to consult online your SWB.

You can obtain your Original BL on this link.

Important: You have to request approval to HL in order to download your OBL online. Please contact [email protected] for setup. 

Please refer to our online business suite / Local charges & service fees or for further clarification please contact your local local Hapag Lloyd office.

In Navigator, you can find the following documents and information of your shipments: 

Download the last Booking Confirmation version,Invoices related to your cargo, Bl or SWB and Arrival Notices generated. 

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. 

All of these and more in the following link.

Please find BL Draft approval / Select your booking / BL / Download BL Draft in this link.

You may see your Shipping Instruction deadline on this link to our CUT OFF DATES.

Please refer to our Security Information on our website.  

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link.

Please check the location at the following link. 

1. Please make payment of all pending & outstanding invoices

2. For OBL only, approach the counter with the documents. 

For Southampton and London Gateway Ports, your pin number will automatically be generated once the above criteria are met. Pin will be available on Navigator as well as being sent by email no later than 3 days before ETA of the vessel at the port of discharge. 

For all other U.K. ports please can you send your pin release request to [email protected] and our team will send you the pin number on email (this will also be visible on the Navigator).

Please contact your local Hapag Lloyd office. Contact information can be found here   

Import oncarriage can be booked 72 hours after sailing from POL.

Import PIN can be found on our website here     

Reference will be shown on your Notice of Arrival. For further information, please contact your local Hapag Lloyd office.

Please check here 

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show  the current schedule.

Please refer to Rate of Exchange via our Online Business.

You may receive your invoice maximum 48  business hours after departure from POL. You may consult our Quality Promises on the next link.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

Please refer to this document:  Hapag_Lloyd_Bank_Details_UK.pdf